Policies

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Late Arrivals

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be given a verbal notification and a repeat will result in a fee. Clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.

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Late Cancellations

If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 48 hours prior to the appointment, we understand emergencies can happen. If the booking was made on the same day, notify us at least 3 hours prior.

Late cancellations and no shows will not have the cost of the treatment refunded.

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Consent and Photography

You will be asked to sign a consent form to indicate that you have understood the outcome of the treatment. Photographs are usually taken before the treatment as a medical record and after the treatment to allow the practitioner to judge how successful the treatment has been. Photographs like all medical records and kept safely and securely and are only viewable by our medical staff. Any photo/video for marketing purposes will need to be discusses previously with you and a consent form signed.

Health and Safety

The safety of our staff and clients is our utmost priority. If you are suffering from any contagious infection, we recommend that you reschedule your appointment until you feel better.

Pricing

Our pricing may occasionally vary. For accurate pricing please request a complimentary consultation.

Promotions

20% discount promotion is only applied on a single treatment and not applied on courses of treatments.*

10% discount promotion is only applied on a single treatment and not applied on courses of treatments.*

Discounts are not cumulative with other discounts or promotions.

*HIFU treatments are not included in any promotion.

Payment Policy

All appointments preformed the day of the treatment must be paid in full that day. We do not offer accounts or payment plans. We accept Visa, MasterCard, Cash.

Refunds

Products: Unopened/sealed products may be exchange with 14 days of purchase with receipt.

Services: No refunds will be given. If you book a course of treatments or a package of treatments, this needs to be paid for in full at your first appointment. This payment is non-refundable under any circumstance. If you decide during your course that you would not like to continue with further treatments or decide you would like to cancel your course, you will not be eligible for a refund of the payment made. However, you may be offered the option to change your course to a different treatment at the clinic's discretion. However, if a medical reason has occurred and you are not able to continue with treatment then a refund can be organised for the remaining sessions. The amount to be refunded is calculated by the amount leftover after the single session prices, with any offers that were available at the time of purchase, is applied for the number of sessions already carried out.

Complaint Policy

At Avelar Aesthetics Aesthetics, we value and respect all our clients, in place we have an accessible complaints procedure for all customers to follow which will address any dissatisfaction which may arise. 

We ask that all complaints come directly to us at the clinic so that they can be dealt with discreetly and quickly. 

All complaints are to be written in an email sent to ricardo@avelaraesthetics.co.uk. A senior member of Staff will then contact you and work with you personally, professionally, and confidently. 

Childcare in the clinic

As we are concerned with you and your children’s safety, we prohibit unsupervised children in the clinic. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.

Right to refuse service

Staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

Social Media

In the interest of protecting the clinic from allegations and slander, all clients agree to communicate with the clinic before leaving any negative reviews on Social Media platforms.  Allowing the clinic to investigate and resolve the issue.

Age

Clients must be at least 18 years of age to have any treatment.

Privacy Policy

We are committed to protect your privacy and will ensure that any information you provide to us will be collected and used in accordance with the General Data Protection Regulation and the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. We will not share your data with any third party except for administrative purposes relating to the services we provide and where we may be required to do so by law.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can choose the channel by which you will receive marketing and change your preferences at any time.

You will only receive marketing communications from us if you have requested information from us or specifically opted-in to receive marketing by email or SMS. We may send marketing my post or call you by calling where permitted to do so by law.

Equality and Diversity Policy

To eliminating discrimination and encouraging diversity amongst our studio and our clients. With this in mind, our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best. To provide equality and fairness for all in our clinic. We do not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age.

We oppose all forms of unlawful and unfair discrimination.

Also, treatment of Staff and Clients, will be fair and respectful.

We regard breaches of our equality and diversity policy as misconduct and can lead to legal proceedings.

What Everyone Deserves

•           Respect.

•           Equality.

•           Patience.

•           Due care.

•           Options.

•           Listening to.

•           Welcoming.

•           Fair charges for goods or services they give or receive.

•           To receive knowledge if requested.

We appreciate that each client is equal different in their own ways. Therefore, we can assure you that this policy is upheld at all times, within all actions and interactions within our business.

Confidentiality Policy

Confidentiality is defined as the principle of keeping secure information secure and secret from others, information which is given by or about an individual in the course/duration of a professional relationship. Clients have a right to expect that identifiable information about themselves provided during the course of their treatments will not be shared with other people without their knowledge. The disclosure of identifiable information without client consent to someone who did not previously know; breaches confidentiality.

Safeguarding
Our clinic is committed to safeguarding. Under the 1989 and the 2004 Children Acts a child or young person is anyone under the age of 18 years. Safeguarding children is the action we take to promote the welfare of all children and protect them from harm. Child Protection refers to the activity that is undertaken to protect specific children who are suffering or at risk of suffering significant harm. The Clinic recognises that all children have a right to protection from abuse and neglect and the Clinic accepts its responsibility to safeguard the welfare of all children with whom staff may come into contact.

As we only treat clients 18+ we have training to safe guard vulnerable adults. A vulnerable adult is someone who is above the age of 18 and is unable to care for themselves and not able to protect themselves from harm. One of the differences with safeguarding adults is that while preventing them from risk abuse of neglect, they also need support maintaining control of their own lives.
If a risk abuse of neglect is being taken place we must contact the local police 999 or 101, or safeguarding trusted partner e.g. NSPCC.

Infection Control
The clinic has a strong and existing standard on hygiene and sanitation and operating in clean environments. We clean all machinery and equipment thoroughly between clients and at the end of each day.
Regular deep cleaning of the premises takes place to ensure the highest hygiene standards are maintained.

Fire Safety
It is our priority to minimise the risk to life and to reduce injury by maintaining the physical fire safety of the Studio; to ensure that staff and visitors do not add to the fire risk and through safe evacuation of the clinic if a fire breaks out. The fire safety policy, procedures and risk assessments at the clinic are designed to help our staff and clients/visitors to respond calmly and effectively in the event that fire breaks out in the Studio.

Procedure in the Event of a Fire
In the event of a fire, safety and preservation of life will override all other considerations. The safe evacuation of all clients/visitors and staff is our priority. Buildings and property come second and no one should attempt to fight any fire at the expense of their own, or anyone else’s safety. It is the duty of all staff to study and make themselves familiar with the clinic emergency evacuation procedures. As part of the regular review of the clinic risk assessment, the clinic arrangements for ensuring fire safety will be under continual review.

Emergency Evacuation Procedures
It is the responsibility of individual members of staff to ensure the safe evacuation of all clients/visitors for whom they are responsible, to lead to the designated place of safety. If possible, doors should be closed behind. It is important for staff to be familiar with alternative escape routes in the event that the primary route is blocked. The group will assemble at the predetermined place of safety, which is the road in front of the clinic. The fire alarm system does not automatically alert the fire service. The fire service will be called by a member of staff as soon as it has been confirmed that a real fire situation exists. Nobody should re-enter the building until being given express permission to do so by the senior fire officer present. Visitors on site will be made aware of fire safety arrangements upon arrival.

Record Management
We keep records of clients privately and confidentially in accordance with GDPR Data Protection Legislation. All client’s records are stored safely and securely in a locked cabinet. Data is collected and stored with the client’s permission and kept strictly confidential.
All staff understand GDPR Data Protection Law and the importance of Client Confidentiality. All written records will be kept in a secure area and system which is access controlled.
All records will also be destroyed in 8 years of not being with us. We will ensure that access is available for those who need to know, but for all others it will remain absolutely confidential.